OUTSOURCING

OUTSOURCING

TIC Talents

More than assets and systems, a good data and voice network operation requires a highly qualified team to handle TIC projects. Outsourcing of technical personnel:

• Engineers
• Technicians
• Telecommunications & electricity technicians
• Telecommunications and electricity assistants

Networks

We buy voice and data infrastructure from your building, starting from 1000 network points, renting the structure in partnership:

• Supply of voice and data access
• High technical quality network equipment (assets and cabling)
• Network operation remote monitoring
• Maintenance team under exclusive ISDN management
• Guaranteed previously defined service levels
• Real savings with investment in equipment and labor

Ideal for commercial buildings, shopping malls, hotels and hospitals.

Network operation management

On site or via remote access, we control, analyze, anticipate, solve any contingency and generate know-how from previously agreed rigid service levels:

- Management
• Supply and installation by data, voice, electrical and CCTV point
• Contract based on service and installation time

- Monitoring
• Security
• Traffic management and visibility
• Application management

- PC & laptop operation

- Network & system operations
• Firewalls
• Intrusion prevention
• Remote access & cryptography
• Vulnerability analysis
• Event management & correlation

Helpdesk / Service Desk

• Call center set-up, with direct user service
• Set up of dedicated teams for 1st level local or remote access
• Incident, problem, change, release and configuration management
• State-of-the-art software used according to project needs
• SLA contracts & cost cutting
• Call, routine and process management
• Implementation of new routines and processes
• Adjustment to ITIL Standards

MANAGED TIC SERVICES

Building Automation

Correct application of automation solutions in buildings of all sizes, ensuring savings from the sustainable use of resources such as:

- Power
- Lighting
- Water
- Air Conditioning
- Equipment

Centralized management under permanent supervision.

Managed E-mail services

To assure computer network security against constant communication system breach activity:

• Contingency / Security
• Content management
• Back-Office application management
• Front-Office application management

Managed Security

Asset protection based on integrated security technologies:

-CCTV with transmission over IP and wireless networks

- Card-controlled access:
• Bar Code
• Proximity
• Smart Cards

- Biometric access control
• Iris
• Fingerprint
• Hand geometry
• Face recognition
• Voice Recognition

- Asset control
• Bar code
• Radiofrequency – RFID
• Infrared
• Wi-Fi

- Firefighting
• Punctual, linear and laser aspiration detectors
• Multiple technology sensor systems
• Gases for firefighting in electrical rooms, equipment centers and datacenters

- Intrusion monitoring
• Movement, glass breaking and contact detectors on doors and windows, keyboards and wireless devices
• Active infrared, microwave, microphone, optical and video sensors

- Environment sound
• Remote transmission digital systems
• Integration with fire alarm, access and asset control, video and intrusion detection systems

Av. Rio Branco, 123 - 19º andar / Centro 20040-005 | Rio de Janeiro - RJ
+55 21 2224-6761